Privacy notice

ETRTO Privacy Notice


Privacy Notice - For general users and customers
 
Introduction
 
This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data.
If you need more information, please contact: info@etrto.org
 
Our personal information handling policy and procedures have been developed in line with the requirements of the General Data Protection Regulation (entering in force as from 25 May 2018) and applicable national laws.
 
1. What information do we collect?
 
We collect and process personal data about you when you interact with us and when you purchase goods from us.
The personal data we process include:
  • your name;
  • your username and password;
  • home or work address that you provide, email address and/or phone number;
  • your payment and delivery details, including billing and delivery addresses and credit card details;
  • information related to the browser or device you use to access our website;
  • internet browser and operating system;
  • and/or any other information you provide. 

2. How do we use this information and what is the legal basis for this use?
 
We process the personal data listed in paragraph 1 above for the following purposes:
 
  • as required to establish and fulfil a contract with you, for example, if you make a purchase from us. This may include verifying your identity, taking payments, communicating with you and arranging the delivery of products. We require this information in order to enter into a contract with you and are unable to do so without it;
  • to comply with applicable law and regulation;
  • with your express consent to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our website or our products;
  • we may use information you provide to personalise
    • our communications to you;
    • our website; and
    • products in accordance with our legitimate interests;
  • to monitor use of our website and online services. We may use your information to help us check, improve and protect our products, content, services and website, both online and offline, in accordance with our legitimate interests;
  • if you provide a credit or debit card, we may also use third parties (such as POS payment providers) to check the validity of the sort code, account number and card number you submit in order to prevent fraud, in accordance with our legitimate interests and those of third parties;
  • we may use your information to invite you to take part in surveys. 
  • we may also send you direct mailing in relation to relevant products . Electronic direct mailing will only be sent where you have given your consent to receive it, or (where this is allowed) you have been given an opportunity to opt-out. You will continue to be able to opt-out of electronic direct mailing at any time by following the instructions in the relevant communication. 

3. With whom and where will we share your personal data?
 
We may share your personal data with our service providers to process it for the purposes of delivering products.
 
Personal data may be shared with government authorities and/or law enforcement officials, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws. Personal data may also be shared with third party service providers who will process it on behalf of ETRTO. Such third parties include, but are not limited to, providers of website hosting, maintenance, and identity checking.
 
4. How long will you keep my personal data?
 
We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
Where you are a customer, we will keep your information for the length of any contractual relationship you have with us unless you are a customer purchasing Standards in which event we will keep your information until you opt out.
Where you are a prospective customer and you have expressly consented to us contacting you, we will only retain your data until you unsubscribe from our communications.
 
5. Where is my data stored?
 
The personal data that we collect from you will be stored either in ETRTO or at our website hosting provider.
 
6. What are my rights in relation to my personal data?

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, or by contacting us.
Where you have consented to us using your personal data, you can withdraw that consent at any time.
If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
You also have the right to ask us to provide a copy of any personal data we hold about you.
 
7. Where can I find more information about ETRTO’s handling of my data?
 
Should you have any queries regarding this Privacy Notice, about ETRTO's processing of your personal data or wish to exercise your rights, you can contact ETRTO using this email address: info@etrto.org.
 
 
Privacy Notice - For Committee, working group, task force Members
 
Introduction
 
This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data.
If you need more information, please contact: info@etrto.org
 
Our personal information handling policy and procedures have been developed in line with the General Data Protection Regulation (entering in force as from 25 May 2018) and applicable national laws.
 
1. What information do we collect?
 
We collect and process personal data about you when
  • you and/or your company contacts us to add you as a member of a Committee, Working Group or a Task Force;
  • you attend Committee, Working Group or Task Force meetings. 
 The personal data we process include:
  • your name;
  • your work address, email address and/or phone number;
  • job title. 

2. How do we use this information and what is the legal basis for this use?
 
We process the personal data listed in paragraph 1 above for the following purposes:
  • to enable us to administer standards development, validate your involvement in a Committee,  Working Group or Task Force and enable you to liaise with other committee members;
  • to administer the standards process, including running activities and maintenance and monitoring of membership in order to ensure compliance with ETRTO Rules of Procedure and Constitution;
  • to notify new documents posting;
  • to invite you to take part in the different Technical meetings;
  • to respond to your comments.

3. With whom and where will we share your personal data?
 
We may share your personal data with our service providers to process it for the purposes of delivering products and/or services.
We may also share your personal data with the below third parties:
Personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.
Personal data may also be shared with third party service providers who will process it on behalf of ETRTO.  Such third parties include, but are not limited to, providers of website hosting and maintenance.
 
4. How long will you keep my personal data?
 
We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
Where you are a member, we will keep your information for the length of any membership you have with us.
 
5. Where is my data stored?
 
The personal data that we collect from you is stored by ETRTO or at our website hosting provider. Further information may be obtained from ETRTO staff using this email address: info@etrto.org.
 
6. What are my rights in relation to my personal data?
 
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us. 
You can withdraw your consent to use your personal data at any time.
If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
You also have the right to ask us to provide a copy of any personal data we hold about you.
 
7. Where can I find more information about ETRTO's handling of my data?
 
Should you have any queries regarding this Privacy Notice, about ETRTO's processing of your personal data or wish to exercise your rights, you can contact ETRTO using this email : info@etrto.org